Terms and Conditions
Reliable Electric, LLC
www.reliableelectricllc.com
1. Acceptance of Terms
By accessing or using this website and/or services provided by Reliable Electric, LLC, you agree to be bound by these Terms and Conditions. If you do not agree, please do not use our website or services.
2. Services Provided
Reliable Electric, LLC provides electric utility services, account management tools, billing services, outage notifications, service updates, and customer support.
All services are subject to availability, applicable laws, regulatory approvals, and service agreements.
3. Account Responsibilities
If you create an account with us, you agree to:
- Provide accurate and complete information
- Maintain the confidentiality of your login credentials
- Notify us immediately of any unauthorized account use
- Accept responsibility for activities that occur under your account
4. Billing and Payments
Customers agree to pay all charges associated with their electric service by the due date listed on their bill. Late payments may result in:
- Late fees
- Service interruption
- Additional reconnection fees
Payment terms are subject to applicable state and local regulations.
5. SMS/Text Messaging Terms
By providing your mobile phone number and opting into SMS communications, you consent to receive text messages from Reliable Electric, LLC related to:
- Billing reminders
- Payment confirmations
- Outage alerts
- Service updates
- Account notifications
- Promotional messages (if applicable)
Message Frequency
Message frequency may vary depending on your account activity and service notifications. You may receive recurring messages based on outages, billing cycles, or account updates.
Message & Data Rates
Message and data rates may apply. Charges are determined by your mobile carrier and are your responsibility.
Opt-Out Instructions
You may opt out of SMS communications at any time by replying STOP to any message. After you send STOP, you will receive a confirmation message and will no longer receive SMS messages from us unless you re-enroll.
For assistance, reply HELP to any message or contact customer support using the information below.
6. Customer Support Contact Information
If you need assistance, please contact us:
Customer Support Phone: Kentucky: (270) 519-5344 | Tennessee: (931) 999-5920
Customer Support Email: [email protected]
For SMS assistance, text HELP to the number from which you received messages.
7. Privacy Policy
Your use of our services is also governed by our Privacy Policy, which describes how we collect, use, and protect your information. Please review it carefully on our website.
8. Service Interruptions
We are not liable for service interruptions caused by:
- Severe weather
- Natural disasters
- Accidents
- Government actions
- Maintenance or infrastructure upgrades
- Events beyond our reasonable control
We will make reasonable efforts to restore service promptly.
9. Limitation of Liability
To the maximum extent permitted by law, Reliable Electric, LLC shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from the use of our website or services.
10. Changes to Terms
We reserve the right to modify these Terms and Conditions at any time. Updates will be posted on this page with a revised effective date. Continued use of our website or services constitutes acceptance of the updated terms.
If you have any questions about these Terms and Conditions, please contact us using the information listed above.